Privacy Policy
Our commitment to protecting your personal information and business data. Updated July 2025.
How We Protect Your Information
PIPEDA Compliant
Full compliance with Canadian Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation.
Canadian Data Sovereignty
All personal information and business communications data remains within Canadian borders on Canadian-owned infrastructure.
Enterprise Security
Bank-level encryption, secure transmission protocols, and regular security audits protect your sensitive information.
What Information We Collect
Contact Information
Name and business title, company name and address, email address and phone number, billing and payment information.
Service Information
Call detail records (for billing), service usage and technical data, customer support interactions, website usage analytics.
How We Use Your Information
Service Delivery
Provide business telephone services, process billing and payments, deliver technical support, and maintain service quality.
Business Operations
Improve our services, communicate service updates, comply with legal requirements, and prevent fraud and security threats.
How We Protect Your Data
Canadian Infrastructure
All data stored on Canadian-owned servers within Canadian borders.
Encryption
End-to-end encryption for all communications and data transmission.
Access Controls
Restricted access to authorized personnel only with role-based permissions.
Your Privacy Rights
Under Canadian privacy legislation, you have the right to: access your personal information, request correction of inaccurate data, withdraw consent for optional services, request deletion of unnecessary data, file a complaint with privacy authorities, and receive a copy of your data.
When We Share Information
We never sell your personal information. We only share data when: you give explicit consent, required by Canadian law (court orders, regulatory requirements), to protect our rights (fraud prevention, security threats), or with trusted Canadian-based service providers under strict agreements.
Cookies and Website Tracking
We use cookies and similar technologies to improve website functionality and user experience, analyze website traffic and usage patterns, provide personalized content and support, and measure marketing effectiveness. You can control cookies through your browser settings. Disabling cookies may limit some website features.
Data Retention
We retain your information only as long as necessary to provide ongoing services, meet legal and regulatory requirements, resolve disputes and enforce agreements, and maintain business records. Call detail records are typically retained for 7 years as required by telecommunications regulations.
Policy Updates
We may update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will post the updated policy on our website, update the effective date, notify customers of material changes, and provide a transition period. Last updated: July 2025.
Privacy Questions or Concerns?
Our team is here to answer any questions about how we handle your information.
(416) 477-5411