Privacy Policy

Our commitment to protecting your personal information and business data

Updated: July 2025 | Effective: July 2025

How We Protect Your Information

BaronTEL is committed to protecting your privacy and maintaining the confidentiality of your personal information and business communications.

PIPEDA Compliant

Full compliance with Canadian Personal Information Protection and Electronic Documents Act and applicable provincial privacy legislation.

Canadian Data Sovereignty

All personal information and business communications data remains within Canadian borders on Canadian-owned infrastructure.

Enterprise Security

Bank-level encryption, secure transmission protocols, and regular security audits protect your sensitive information.

What Information We Collect

Contact Information

Name and business title
Company name and address
Email address and phone number
Billing and payment information

Service Information

Call detail records (for billing)
Service usage and technical data
Customer support interactions
Website usage analytics

How We Use Your Information

Service Delivery

Provide business telephone services
Process billing and payments
Deliver technical support
Maintain service quality

Business Operations

Improve our services
Communicate service updates
Comply with legal requirements
Prevent fraud and security threats

How We Protect Your Data

Canadian Infrastructure
All data stored on Canadian-owned servers

Encryption
End-to-end encryption for all communications

Access Controls
Restricted access to authorized personnel only

Regular Audits
Ongoing security assessments and updates

Your Privacy Rights

Under Canadian privacy legislation, you have the right to:

Access your personal information
Request correction of inaccurate data
Withdraw consent for optional services
Request deletion of unnecessary data
File a complaint with privacy authorities
Receive a copy of your data

When We Share Information

We never sell your personal information. We only share data when:

You give explicit consent
Required by Canadian law (court orders, regulatory requirements)
To protect our rights (fraud prevention, security threats)
With trusted service providers (Canadian-based partners under strict agreements)

Cookies and Website Tracking

We use cookies and similar technologies to:

Improve website functionality and user experience
Analyze website traffic and usage patterns
Provide personalized content and support
Measure marketing campaign effectiveness

You can control cookies through your browser settings. Disabling cookies may limit some website features.

Data Retention

We retain your information only as long as necessary to:

Provide ongoing services
Meet legal and regulatory requirements
Resolve disputes and enforce agreements
Maintain business records

Call detail records are typically retained for 7 years as required by telecommunications regulations.

Privacy Questions or Concerns?

If you have questions about this Privacy Policy or how we handle your information:

Phone:
416.477.5411 (Toronto)
888.241.8647 (Toll-Free)

Online Contact:
Contact Form
Quick and secure way to reach us

Policy Updates

We may update this Privacy Policy to reflect changes in our services, legal requirements, or business practices. When we make significant changes, we will:

Post the updated policy on our website
Update the "Last Modified" date
Notify customers of material changes
Provide transition period for policy changes

Last updated: July 2025

Privacy Commitment

BaronTEL has been protecting Canadian business communications since 2012. We understand that trust is the foundation of our business relationship, and we're committed to maintaining the highest standards of privacy protection. Our privacy practices meet or exceed Canadian privacy legislation requirements and telecommunications industry best practices.

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