Hosted PBX Canada - Enterprise Cloud Phone Systems
Replace your on-premise PBX hardware with a hosted PBX system delivered from Canadian data centers. No servers to maintain, no hardware to upgrade, no IT headaches. Enterprise-grade features, reliability, and control without the capital expense.
What is Hosted PBX? (vs Traditional PBX)
β Traditional On-Premise PBX
- Capital Expense: $10,000-$50,000 upfront for hardware
- IT Required: Staff needed to manage, patch, upgrade
- Limited Scalability: Buy more hardware to add capacity
- Single Point of Failure: Server down = phones down
- Obsolescence Risk: Hardware becomes outdated in 5-7 years
- On-Site Maintenance: Technician visits for issues
- Disaster Recovery: Expensive backup systems required
β Hosted PBX (Cloud-Based)
- Operating Expense: $16.95-$39.95/user/month, predictable
- Zero IT Burden: We manage all systems, updates, security
- Instant Scalability: Add users in minutes via web portal
- Redundant Systems: Multiple data centers, automatic failover
- Always Current: Automatic updates, new features continuously
- Remote Management: Configure from anywhere, no site visits
- Built-In Redundancy: Disaster recovery included at no extra cost
Bottom Line: Hosted PBX eliminates capital expense, IT burden, and single points of failure while providing enterprise features that scale with your business.
Enterprise Hosted PBX Features
π Advanced Call Management
- Unlimited extensions
- Multi-level auto attendant (IVR)
- Call routing & forwarding rules
- Ring groups & hunt groups
- Call queuing with hold music
- Time-based routing (business hours)
- Find me/follow me
- Call transfer (attended/blind)
π₯ Collaboration Tools
- Conference calling (up to 100 participants)
- Voicemail to email delivery
- Shared company directory
- Presence indicators (busy/available)
- Hot desking support
- Intercom & paging
- Call park & pickup
- Music on hold customization
π Management & Reporting
- Real-time call analytics
- Historical reporting
- Call recording (optional)
- Queue statistics & wallboards
- Web-based administration portal
- User self-service portal
- Department/cost center tracking
- Usage monitoring & alerts
Why Canadian Businesses Choose BaronTEL Hosted PBX
π¨π¦ 100% Canadian Hosted PBX Infrastructure
Unlike US-based hosted PBX providers, BaronTEL operates entirely within Canada. Your business communications data stays in Canadian data centers under Canadian privacy laws (PIPEDA compliant). No US Patriot Act concerns, no cross-border data issues, optimal routing for Canadian call quality.
Multiple redundant Canadian data centers ensure your hosted PBX system stays online even during regional outages or maintenance.
π‘οΈ Enterprise Reliability Without Enterprise Complexity
Our hosted PBX delivers 99.99% uptime backed by Service Level Agreement. Automatic failover between data centers happens within seconds if any system experiences issues. Your business stays connected without manual intervention or IT staff involvement.
Real-time monitoring by our Canadian support team detects and resolves issues before they impact your business. Proactive maintenance prevents problems rather than reacting to failures.
β‘ Instant Scalability
Growing from 10 users to 100 users? Add capacity through the web portal in minutes. Opening a new office? Provision extensions immediately, no hardware shipping delays. Seasonal staffing changes? Scale up for busy periods, scale down during slow seasons - pay only for active users.
Traditional PBX systems require hardware purchases, installation, and configuration for growth. Hosted PBX scales instantly without capital investment.
π§ Zero IT Maintenance Burden
No servers to patch, no software to update, no security vulnerabilities to monitor. We handle all backend infrastructure management, security updates, and system optimization. Your IT team focuses on your core business technology, not phone system administration.
Software updates deploy automatically without downtime. New features appear in your portal without upgrade projects or additional costs.
Hosted PBX Integration Capabilities
π Connect Your Hosted PBX to Business Systems
Modern hosted PBX systems integrate with your existing business tools, creating unified workflows and eliminating data silos.
CRM Integration
- Salesforce screen pops
- HubSpot call logging
- Microsoft Dynamics integration
- Custom CRM connectors
- Click-to-dial from contact records
- Automatic call history sync
Business Tools
- Microsoft Teams integration
- Slack notifications
- Google Workspace sync
- Zapier automation
- Custom API integration
- Webhook support for workflows
Hosted PBX Migration Process
Seamless Transition from On-Premise to Hosted PBX
Migrating from traditional PBX to hosted PBX doesn't mean disrupting your business operations. Our proven migration process ensures continuity.
Phase 1: Assessment & Planning (Week 1)
Document current PBX configuration, identify required features, plan numbering scheme, schedule cutover windows, design dial plans and routing rules.
Phase 2: Parallel Setup (Week 2)
Configure hosted PBX system matching your requirements, test call flows and routing, train key staff on new system, validate integrations with business tools.
Phase 3: Controlled Cutover (Weekend/After Hours)
Port phone numbers to hosted PBX (or provision new numbers for parallel operation), cutover users in waves (department by department reduces risk), maintain old system as backup during transition.
Phase 4: Optimization (Week 3-4)
Fine-tune routing based on real usage, optimize auto attendant prompts, adjust call queue settings, train remaining staff, decommission old PBX hardware.
Hosted PBX Pricing - Canadian Businesses
Essential Hosted PBX
No Contract Required
- Unlimited extensions
- Auto attendant (IVR)
- Ring groups
- Voicemail to email
- Call forwarding & routing
- Mobile & desktop apps
- Web-based admin portal
- 24/7 Canadian support
Professional Hosted PBX
Advanced Features
- Everything in Essential
- Call recording
- Advanced IVR (multi-level)
- Call queues with statistics
- Conference calling
- CRM integrations
- SMS/MMS messaging
- Priority support
Enterprise Hosted PBX
Full-Featured
- Everything in Professional
- Multiple queue management
- Wallboards & analytics
- Advanced reporting
- Custom integrations
- Dedicated account manager
- SLA guarantees
- White-glove support
Term discounts available - reduce per-user pricing with 3-year commitment. View all hosted PBX pricing β
Hosted PBX FAQs
What happens to my phone numbers when switching to hosted PBX?
You keep all your existing phone numbers. We handle the number porting process from your current carrier to our hosted PBX system. The process typically takes 5-10 business days and we coordinate the cutover to minimize any disruption. You can also get new local numbers or toll-free numbers instantly through our hosted PBX system.
Do I need special phones for hosted PBX?
You have options: use IP desk phones (we can provide these), use softphones on computers (included free), use mobile apps on smartphones (included free), or use existing analog phones with adapters. Most businesses use a mix - desk phones for reception/offices, mobile apps for remote workers. Our hosted PBX system works with all of these simultaneously.
What internet connection do I need for hosted PBX?
Minimum 100 kbps per simultaneous call (both upload and download). For a 20-user office with 10 simultaneous calls, you need at least 1 Mbps dedicated to voice (most businesses have 25+ Mbps connections). We can perform a network assessment to ensure your connection supports hosted PBX call quality. Quality of Service (QoS) configuration on your router prioritizes voice traffic.
What if my internet goes down - do I lose phone service?
Our hosted PBX system includes automatic call forwarding to mobile phones or alternate numbers if your internet connection fails. Calls continue reaching your team even during local internet outages. Remote workers with separate internet connections remain fully operational. Mobile apps work over cellular data as backup. For mission-critical operations, we can configure redundant internet connections with automatic failover.
Can I integrate hosted PBX with my existing business systems?
Yes. Our hosted PBX platform offers API access for custom integrations, pre-built connectors for major CRM systems (Salesforce, HubSpot, Microsoft Dynamics), Microsoft Teams integration for unified communications, Zapier support for workflow automation, and webhook capabilities for real-time event triggers. We can work with your IT team or our development team can build custom integrations.
Ready to Upgrade to Hosted PBX?
Eliminate capital expenses, IT burden, and upgrade headaches with enterprise-grade hosted PBX from BaronTEL
About Hosted PBX Systems in Canada
Hosted PBX has become the enterprise standard for Canadian businesses seeking to eliminate capital expense and IT complexity while maintaining professional communications capabilities. Traditional on-premise PBX systems require significant upfront investment in hardware, ongoing IT management for patches and upgrades, and capital replacement cycles every 5-7 years as equipment becomes obsolete. Hosted PBX eliminates these costs and complexities by delivering enterprise phone system features from redundant cloud infrastructure managed by telecommunications experts.
Canadian businesses choosing hosted PBX prioritize several factors beyond basic calling features. Data sovereignty matters for companies handling sensitive information - hosted PBX delivered from Canadian data centers keeps business communications under Canadian privacy laws (PIPEDA) rather than subject to US regulations like the Patriot Act. Regulatory compliance industries including healthcare (PHIPA), legal (client confidentiality), and financial services (PIPEDA) require Canadian-hosted solutions. Call quality optimization through Canadian-based infrastructure reduces latency and improves voice clarity compared to routing through US-based hosted PBX providers.
BaronTEL's hosted PBX platform delivers enterprise capabilities for Canadian businesses from single-location offices to multi-site operations spanning provinces. Our 100% Canadian infrastructure with redundant data centers across Canada ensures 99.99% uptime backed by Service Level Agreement. Automatic updates and continuous feature additions mean your hosted PBX system improves over time without upgrade projects or additional costs. Zero maintenance burden allows your IT team to focus on core business systems rather than phone infrastructure management. Whether replacing aging on-premise PBX hardware or upgrading from basic phone lines, hosted PBX provides enterprise communications capabilities at operating expense pricing that scales with your business growth.