9-1-1 Emergency Service Information
Important information about emergency calling with BaronTEL VoIP business telephone service. Please read this information carefully to understand the limitations and requirements.
⚠ Critical Emergency Service Notice
VoIP 9-1-1 service may not function during internet outages, power failures, or network issues. Always maintain an alternative communication method (cell phone) for emergencies.
Important Limitations of VoIP Emergency Service
Internet Dependency
9-1-1 calling is subject to failure during internet connection problems, network outages, or power failures. Traditional landlines may work when VoIP does not.
Location Information
Emergency dispatchers may not automatically receive your exact location. You must be prepared to immediately provide your address and callback number.
Backup Communication
BaronTEL strongly recommends keeping a cell phone or other backup communication device available for emergency situations.
How Your Emergency Information is Provided
What We Attempt to Provide
Your registered name, your service address, and your callback telephone number are submitted to emergency dispatchers when you dial 9-1-1.
What May Not Work
Automatic location detection, information retention by dispatcher, and location services if you cannot speak may not function as they would with traditional landline service.
⚠ Critical Requirement
When calling 9-1-1, you MUST immediately tell the dispatcher your exact location and callback number, even if you think they already have this information. Do not assume your location is automatically provided.
Your Responsibilities for Emergency Service
Maintain Current Information
You are responsible for providing and updating correct contact information including name, service address, and telephone number with your BaronTEL account.
Address Changes
When moving, you MUST immediately notify BaronTEL by email or telephone with your new address. Failure to update your address may prevent emergency responders from finding you.
Emergency Calling Protocol
Always be prepared to provide your exact address and callback number immediately when calling 9-1-1. Speak clearly and stay on the line until the dispatcher says it’s safe to hang up.
Additional Safety Recommendations
Backup Communication
Keep a fully charged cell phone available. Consider a landline phone for critical locations. Ensure family members know how to use backup communication methods.
Power Backup
Consider an uninterruptible power supply (UPS) for your internet modem and VoIP equipment to maintain service during brief power outages.
Location Information
Post your exact address near all VoIP phones. Include apartment numbers, suite numbers, and any special access instructions for emergency responders.
Update Your Emergency Information
Keep your service address and contact information current to ensure emergency services can help you.
1-888-241-8647About BaronTEL Emergency Services
BaronTEL is committed to providing reliable VoIP business telephone service while ensuring our customers understand the limitations of emergency calling with VoIP technology. We comply with all Canadian telecommunications regulations for emergency services and work continuously to improve emergency calling capabilities. For the highest level of emergency preparedness, we recommend maintaining backup communication methods in addition to your VoIP service.